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Shipboard - Location Services Technician

WE ARE HERE TO GET SHIP DONE!

Are you ready for fresh air and a fresh perspective? LMS needs innovators looking for a once in a lifetime career pivoting opportunity. LMS is a 3-year partnering brand of difference makers on the Ocean Medallion™ project with Carnival Corporation. Work on the water and join our dream team. You'll find greater challenges, recognition, and rewards.

Our team seeks professionals who want to be captains of their own life and guide teams toward innovative solutions. We achieve the impossible while exploring the world, delivering results on a daily basis.

If you’re ready to make a difference, help us get ship done and join our Global Experience Innovation Team today.

BE A BIG FISH IN A SMALL POND!

Job Needs and Characteristics

This position will work as a shipboard resource, acting as the liaison between ship management and onshore company resources. The ability to travel and be deployed for 20-30 days at a time is required for this role, with 2-3 weeks on land.

The Location Services Technician will support the Incident Management Team in tracking, managing, and solving incidents that interrupt the Guest experience. The Location Services Technician will have the opportunity to travel to new countries, meet people from around the world, and learn valuable skills along the way. This will include collaboration at the forefront of innovation with Carnival Corporation (CCL) for experience business solutions regarding the OCEAN™ Medallion.

Want to know what it's like to live on a ship? Check out the video of our team members at the bottom of this job posting.


Qualifications

  • Bachelors Degree in Computer Science, Hospitality, or similar degree/experience
  • Knowledge of networking technologies and network protocols: DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, WEB, Proxy, DHCP, etc.
  • Strong understanding of the following operating systems: Linux, Windows, and Mac OS
  • Experience with wireless technologies and structured cabling standards
  • Experience with network appliances including firewalls, routers, switches, and wireless access points
  • Able to engage in technical and functional discussion and resolution
  • Exceptional communications including spoken, written, active listening, and general body language
  • Outstanding critical thinking abilities
  • Passion for meeting new people and exploring new places
  • Experience with project management software, i.e., Jira and Confluence, is a plus

Responsibilities

As a Location Services Technician, you will diagnose technology issues using specialty software and make solution-based recommendations to fix issues in a timely fashion. This is a highly innovative technology role that is perfect for tech-savvy individuals who thrive on both personal interaction and troubleshooting.

  • Report to the Shipboard Operations Manager to manage shipboard incidents, updates, and progress
  • Manage activation and stabilization onboard the ships with design and installation teams to prioritization locations
  • Operate the night shift onboard to properly finetune location readers
  • Manage applications in the cloud with network tools and enterprise storage
  • Maintain documentation of procedures, policies, settings, systems, solutions, etc.
  • Monitor location services sensors from calibration to stabilization, understanding the infrastructure for immediate remediation
  • Physically perform diagnostics and navigate repairs in a timely fashion, including standing for long periods of time, climbing ladders, and cable repair and installation
  • Assist with system performance monitoring and analysis both in-person and remote
  • Provide assistance to leadership and development teams regarding system defects, demo presentations, and management operations
  • Act as point-of-contact for the front-end and back-end development teams    

Salary range is up to 50k based on skills and past experience.

LMS is a team where we reward hard effort and invest in our people. We offer paid time off, merit-based reviews, and continued education initiatives such as company-funded professional development.

On day one of employment, you will be eligible as a full-time, regular employee of LMS, Inc. to participate in our current health insurance programs. The company pays 75% of the employee only base Silver plan, United Health Care. We offer a three-tiered plan, Silver, Gold and Platinum options that allow for spouse, children and family coverage that is employee sponsored via payroll deductions. Additionally, we offer dental, base life and short term disability that is 100% employer sponsored, vision is available and is employee sponsored again via payroll deduction.

We also offer a simple IRA savings plan that includes a company match up to 3%; this can be started during open enrollment after 90 days of employment. Additional benefits include special team-building functions, team lunches, and company cruises. If you’re ready to get ship done, we want to hear from you.

Thank you for your time and consideration in joining our LMS family!

What Happens When You Live On The Regal Princess:

https://www.youtube.com/watch?v=otyLtIEFzXU

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