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Shipboard - OCEAN™ Medallion Incident Manager


Are you ready for fresh air and a fresh perspective? LMS needs innovators looking for a once in a lifetime career pivoting opportunity. LMS is a 3-year partnering brand of difference makers on the Ocean Medallion™ project with Carnival Corporation. Work on the water and join our dream team. You'll find greater challenges, recognition, and rewards.

Our team seeks professionals who want to be captains of their own life and guide teams toward innovative solutions. We achieve the impossible while exploring the world, delivering results on a daily basis.

If you’re ready to make a difference, help us get ship done and join our Global Experience Innovation Team today.


Job Needs and Characteristics

This position will act as a shipboard resource, a vital liaison between ship management and onshore resources. The ability to travel and be deployed for 20-30 days at a time is a must for this role, with the next 20-30 days on land.

The OCEAN™ Medallion Incident Manager will lead the Incident Management Team through tracking, managing, and solving incidents that interrupt the Guest experience. They will have the opportunity to travel to new countries, meet people from around the world, and learn valuable skills along the way. This will include collaboration at the forefront of innovation with Carnival Corporation (CCL) for experience business solutions regarding the OCEAN™ Medallion.

Want to know what it's like to live on a ship? Check out the video of our team members at the bottom.


  • Bachelors Degree in Business, Hospitality, or similar degree/experience
  • Knowledgeable in technical and functional discussion and resolution
  • Exceptional communications including spoken, written, active listening, and general body language
  • Outstanding critical thinking abilities
  • Able to direct meetings and guide teams towards a collective objective
  • Knowledge of the hospitality industry and inner workings of the guest experience
  • Curious, polite, professional, and engaging interpersonal skills
  • Passion for meeting new people and exploring new places
  • Experience with project management software, i.e., Jira and Confluence
  • PMP Certification is a plus, but not required


  • Assist with system performance monitoring and analysis
  • Maintain records and provide project solutioning support onboard and onshore
  • Responsible for the oversight of critical incident and major system escalations from initiation to resolution
  • Guide meetings for teams and stakeholder management
  • Conduct workflow analysis while identifying root causes and solutions
  • Represent the Carnival brand to improve the Guest experience with the OCEAN™ Medallion
  • Interact with guests and shipboard crew regularly to test software and provide updates
  • Provide assistance to leadership and development teams regarding system defects, demo presentations, and management operations
  • Contribute to long-term operational strategy and technical roadmaps
  • Act as point-of-contact for the front-end and back-end development teams

Salary range is up to 65k based on skills and past experience.


LMS is a team where we reward hard effort and invest in our people. We offer paid time off, merit-based reviews, and continued education initiatives such as company-funded professional development.

On day one of employment, you will be eligible as a full-time, regular employee of LMS, Inc. to participate in our current health insurance programs. The company pays 75% of the employee only base Silver plan, United Health Care. We offer a three-tiered plan, Silver, Gold and Platinum options that allow for spouse, children and family coverage that is employee sponsored via payroll deductions. Additionally, we offer dental, base life and short term disability that is 100% employer sponsored, vision is available and is employee sponsored again via payroll deduction.

We also offer a simple IRA savings plan that includes a company match up to 3%; this can be started during open enrollment after 90 days of employment. Additional benefits include special team-building functions, team lunches, and company cruises. If you’re ready to get ship done, we want to hear from you.

Thank you for your time and consideration in joining our LMS family!

What Happens When You Live On The Regal Princess:

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