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3rd Shift Technical Incident Manager


Are you ready for fresh air and a fresh perspective? LMS needs innovators looking for a once in a lifetime career pivoting opportunity. LMS is a 3-year partnering brand of difference makers on the Ocean Medallion™ project with Carnival Corporation. Work on the water and join our dream team. You'll find greater challenges, recognition, and rewards.

Our team seeks professionals who want to be captains of their own life and guide teams toward innovative solutions. We achieve the impossible while exploring the world, delivering results on a daily basis.

If you’re ready to make a difference, help us get ship done and join our Global Experience Innovation Team today.


Job Needs and Characteristics

This role is a true 3rd shift support position working 11:00 PM to 9:00 AM on a 4-day schedule with 3 days in a row off! Ideally, we are looking for someone who has previously worked the 3rd shift, possibly in hospitality or a call center environment. 

The Technical Incident Manager will lead the Incident Management Team through the process of tracking, managing, and solving incidents that are reported and discovered that interrupt the guest experience. This will include collaboration at the forefront of innovation with Carnival Corporation (CCL) for experience business solutions regarding the OCEAN™ Medallion.



  • Able to engage in technical and functional discussion and resolution
  • Exceptional communications including spoken, written, active listening, and general body language
  • Outstanding critical thinking abilities
  • Experience with project management software, i.e., Jira and Confluence
  • Curious, polite, professional, and engaging interpersonal skills
  • PMP Certification is a plus, but not required


  • Assist with system performance monitoring and analysis
  • Maintain records and provide project solutioning support onboard and onshore
  • Be responsible for the oversight of critical incident and major system escalations from initiation to resolution
  • Conduct workflow analysis and business process analysis while identifying root causes with different business modeling tools
  • Provide assistance to leadership and development teams regarding system defects, demo presentations, and management operations
  • Contribute to long-term operational strategy and technical road maps
  • Act as point-of-contact for the front-end and back-end development teams       

Salary range is up to 65k based on skills and past experience.

LMS is a team where we reward hard effort and invest in our people. We offer paid time off, merit-based reviews, and continued education initiatives such as company-funded professional development.

On day one of employment, you will be eligible as a full-time, regular employee of LMS, Inc. to participate in our current health insurance programs. The company pays 75% of the employee only base Silver plan, United Health Care. We offer a three-tiered plan, Silver, Gold and Platinum options that allow for spouse, children and family coverage that is employee sponsored via payroll deductions. Additionally, we offer dental, base life and short term disability that is 100% employer sponsored, vision is available and is employee sponsored again via payroll deduction.

We also offer a simple IRA savings plan that includes a company match up to 3%; this can be started during open enrollment after 90 days of employment. Additional benefits include special team-building functions, team lunches, and company cruises. If you’re ready to get ship done, we want to hear from you.

Thank you for your time and consideration in joining our LMS family!

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