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Application Support Admin

WE ARE HERE TO GET SHIP DONE!

LMS is searching for innovators who are looking for a once-in-a-lifetime career pivoting opportunity. LMS (a 25-year brand) is growing as a partner with the Carnival Corporation, entering into our 4th year of support, and we need people to join our team of difference-makers on the Ocean Medallion™ project. With our team, you'll find greater challenges, recognition, and rewards.

Our team seeks professionals who want to be captains of their own destiny and guide teams toward innovative solutions. We achieve the impossible while exploring the world, delivering results on a daily basis.

If you’re ready to make a difference and help us get ship done, join us today!

BE A BIG FISH IN A SMALL POND! 

Job Needs and Characteristics

The Application Support Admin works alongside our data team to delve into the recesses of structured, semi-structured, and unstructured data to discover hidden knowledge about our clients' brands and leverage that knowledge within their lines of business. The successful candidate combines strengths in incident management as well as identifying application and infrastructure risks and mitigation strategies.

As an Application Support Admin, you will be part of a dynamic team and play a visible role in supporting and implementing technology with other industry-leading partners. If this sounds like you, please send us your resume.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or relevant field and/or relevant work experience
  • Strong written and verbal communication with interpersonal skills
  • Creative problem-solving skills
  • Proven experience in Incident Management
  • Demonstrated understanding testing APIs
  • Knowledge of SQL as it relates to Oracle Databases
  • Experience with JavaScript 
  • Experience scaling Cassandra clusters to support high read/write throughput and tuning Cassandra & the JVM for low-latency response time
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

Responsibilities

  • Serve as liaison between the front-end users and back-end development teams by recreating the Guest Experience in a live production environment

  • Track, manage, and solve critical incident and major system escalations that interrupt the Guest experience while identifying root causes to prevent future occurrences

  • Identify patterns from structured and unstructured data to generate hypotheses that enhance the guest/customer experience

  • Work closely with application development teams and vendors to tune and troubleshoot applications and interfaces

  • Analyze application logs to isolate gaps in the flow of information

  • Develop tools and training materials for rapid analysis and resolution of common Guest Experience issues

Salary range is $65k - $80k based on skills and experience.

LMS is a team where we reward hard effort and invest in our people. We provide generous paid time off (PTO), merit-based salary reviews, and continued education initiatives such as company-funded professional development.

On day one of employment, you will be eligible as a full-time employee to participate in our company-sponsored medical plan(s) including dental, life, and short term disability, some of which are covered at 100%.

We also offer a tax-free investment savings plan, a Simple IRA, with a company match at 3%. Additional company activities include special team-building functions, weekly lunches, and company cruises.

Thank you for your time and we look forward to you joining our LMS family!

We are an EOE and embrace diversity within our workplace.

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