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Technical Incident Manager

Would you prefer to be a big fish in a small pond, or a small fish in a big pond?

LMS is seeking professionals who possess a “big fish mentality” to join our small but fast growing pond. We are a company built on technology made up of passionate innovators who will never say it can’t be done. Our team members make a direct contribution to the success of our products and services on a daily basis. The culture we’ve created supports every individual’s ideas and thoughts; your voice matters to us.

We are seeking problem solvers who thrive on cross-collaboration and enjoy multitasking within an ever-changing, fast-paced environment. We embrace every challenge and rise to the occasion by working together to accomplish collective goals and objectives.

Job Needs and Characteristics

The Technical Incident Manager will lead the Incident Management Team through the process of tracking, managing, and solving incidents that are reported and discovered that interrupt the Guest experience. This will include collaboration at the forefront of innovation with Carnival Corporation (CCL) for experience business solutions of the OCEAN™ Medallion.


  • Able to engage in technical and functional discussion and resolution
  • Exceptional communications including: spoken, written, active listening, and general body language
  • Outstanding critical thinking abilities
  • Experience with project management software, i.e., Jira and Confluence
  • Curious, polite, professional, and engaging interpersonal skills
  • PMP Certification is a plus, but not required


  • Assist with system performance monitoring and analysis
  • Maintain records and provide project solutioning support onboard and onshore
  • Be responsible for the oversight of critical incident and major system escalations from initiation to resolution
  • Conduct workflow analysis and business process analysis while identifying root causes with different business modeling tools
  • Provide assistance to leadership and development teams regarding system defects, demo presentations, and management operations
  • Contribute to long-term operational strategy and technical roadmaps
  • Act as point-of-contact for the front-end and back-end development teams       

Salary range is up to 65k based upon skills and past experience.

LMS is a team where we reward hard effort and invest in our people.

We offer paid time off, merit-based reviews, and continuing education initiatives including company-funded professional development.

After 90 days, medical, dental, and life insurance is offered, along with a simple IRA savings plan that includes a company match up to 3%.  Additional benefits include special team-building functions, team lunches, and company cruises.

If you are the type of fish that wants to swim in our pond, we would love to hear from you!

Thank you for your time and consideration in joining our LMS family!

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